![]() Webroot SecureAnywhere needs a solid internet connection to verify your account. Internet Connection: Are you connected to Wifi or a 3G/4G network? If you are connected to 3G/4G, try switching to Wifi or vice versa.Purchased at Best Buy: Access the current download file here.Direct purchase from Webroot: Access the current download file here.View PC removal instructions or view mac removal instructions. Do you have a previous version of Webroot installed? This could be blocking the installation of the new software.If you are getting an error about an extension in Safari not installing correctly, please restart your computer.Are you typing the keycode in correctly?. ![]() +How do I find my keycode if I do not have Webroot installed? Once logged in to the app, the keycode is no longer displayed. The Backup & Sync app will list your keycode on the login screen, saving it from the last time you logged in.It does not have your keycode listed in the program. The SecureAnywhere app only requires your email and password for your Webroot account.To find your keycode within Webroot SecureAnywhere for Apple iOS: Your subscription information, including your keycode, will be listed on the screen. If you do not see "Subscription Active," tap the Android Menu button.If you see "Subscription Active" at the bottom of your screen, tap the bar.To find your keycode within Webroot SecureAnywhere for Android: A window opens with your keycode and subscription information. From the main window, click My Account.Open Webroot SecureAnywhere (click the Webroot icon in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).To find your keycode within Webroot SecureAnywhere for Mac: Open Webroot SecureAnywhere (double-click the Webroot icon in the menu bar).A member of our support team will assist you further.To find your keycode within Webroot SecureAnywhere for Windows PC: If you are still unable to locate your subscription, please send a message to Webroot Support with the email address that you used to register the software, the date you purchased the software, and your first and last name. Free Trial: If you do not have a current subscription and would like to download a Trial, click here.Walmart or Target: If you purchased from Walmart or Target and have a PIN, call 1-86 and mention "Store Card".Look for the link "Install Webroot SecureAnywhere for MSN" and click it to find the current download and installation instructions. MSN: If your Webroot subscription is through MSN, you can find your download by logging into the MSN Member Center ( ).Be sure to mention your subscription software through Best Buy. Or contact Best Buy at 1-88 to request your keycode. BestBuy: If you purchased Webroot SecureAnywhere from Best Buy, click here to access the latest download.You will need to know the email and last name the subscription is registered to. Re-download from Webroot: You can request a download be sent to your email to install the software on your computer.Your keycode is required to complete the download. Webroot SecureAnywhere Internet Download: Click here.This solution addresses Webroot SecureAnywhere
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